{"id":238852,"date":"2026-07-29T09:45:12","date_gmt":"2026-07-29T07:45:12","guid":{"rendered":"https:\/\/efalia-ecm.com\/support\/"},"modified":"2026-11-09T14:08:11","modified_gmt":"2026-11-09T13:08:11","slug":"support","status":"publish","type":"page","link":"https:\/\/efalia-ecm.com\/de\/support\/","title":{"rendered":"Support"},"content":{"rendered":"
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Kundenservice und Support<\/h2><\/div><\/div>\n\n

Unser Support-Team ist bestrebt, Ihnen dabei zu helfen, das Beste aus Ihren L\u00f6sungen herauszuholen. Ganz gleich, ob Sie Fragen zu Upgrades, Updates, Lizenzen oder technischen Problemen haben \u2013 unsere erfahrenen Spezialisten stehen Ihnen gerne zur Seite.
Auf unserer Website finden Sie au\u00dferdem eine Vielzahl von Dokumentationen und Ressourcen, die Ihnen sofortige Hilfe bieten. <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

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Download<\/h2><\/div><\/div>\n\n

Flyer<\/p>\n

Handb\u00fccher<\/p>\n

N\u00fctzliche Informationen<\/p>\n<\/div><\/div>\n\n

Hier klicken<\/span><\/a><\/div>\n<\/div>\n<\/div>\n\n
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Remote Support<\/h2><\/div><\/div>\n\n

Weltweiter Support \u00fcber das Internet<\/p>\n

Kostenfrei f\u00fcr Kunden mit Software Assurance<\/p>\n

Keine Konfigurations\u00e4nderungen an PC oder Netzwerk notwendig<\/p>\n<\/div><\/div>\n\n

Hier klicken<\/span><\/a><\/div>\n<\/div>\n<\/div>\n\n
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Lizenzierung<\/h2><\/div><\/div>\n\n

Alle Softwareprodukte aus unserem Haus m\u00fcssen vor dem Verwenden lizenziert werden.<\/p>\n

Die Art der Lizenzierung ist dabei von der Version der Software abh\u00e4ngig, die Sie einsetzen mochten.<\/p>\n<\/div><\/div>\n\n

Hier klicken<\/span><\/a><\/div>\n<\/div>\n<\/div>\n\n
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Software Assurance<\/h2><\/div><\/div>\n\n

Software Updates und Upgrades.<\/p>\n

Technisches Bulletin<\/p>\n

Support-Hotline \u00fcber autorisierte Fachh\u00e4ndler<\/p>\n

Optionale Diagnose \u00fcber
Remotezugriffe<\/p>\n<\/div><\/div>\n\n

Hier klicken<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n
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Wir sind f\u00fcr Sie da<\/p>\n<\/div><\/div>\n<\/div>\n\n

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Ob Upgrades oder Updates, ob technische Fragen oder Unterstutzung bei der Lizenzierung - unsere Experten vom Support-Team helfen Ihnen gerne weiter. Fur den ersten \u00dcberblick stehen Ihnen dazu auf unserer Homepage zahlreiche Dokumente zum Download zur Verf\u00fcgung. Unser Support-Team unterst\u00fctzt Sie! <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

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Location<\/h4>

Efalia GmbH
Obere Kaiserswerther Str. 17
47249 Duisburg <\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n

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Telefon<\/h4>

+49 203 60 888 10<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n

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Mail<\/h4>

support.de@efalia.com<\/span><\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

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Ansprechpartner vor Ort<\/p>\n<\/div><\/div>\n\n

Unsere regionalen Support-Teams bieten Ihnen Unterst\u00fctzung, die genau auf Ihren Standort und Ihre gesch\u00e4ftlichen Anforderungen zugeschnitten ist. W\u00e4hlen Sie unten Ihre Region aus, um die entsprechenden Kontaktdaten zu finden. <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

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Americas<\/h5>

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Active Data Systems<\/strong>
6209 E. Silver Maple Circle #3
Sioux Falls
SD 57110
USA<\/p>\n

Phone: +1 605 335 5906<\/p>\n

info@activedatasystems.com<\/a>
www.activedatasystems.com<\/a><\/p>\n

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Bintek Inc.<\/strong>
7951 rue Vauban
Anjou, H1J 2V1
Quebec
Canada<\/p>\n

Phone: +1 (800) 463-0178<\/p>\n

resource@binatek.com<\/a>
www.binatek.com<\/a><\/p>\n

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FROST, Inc.<\/strong>
World Trade Center
Apartado Postal 1222-0832
Panam\u00e1
Rep. de Panam\u00e1<\/p>\n

Phone: +507 (214) 9797
Fax: +507 (214) 8788<\/p>\n

sales@frostsa.com<\/a>
www.frostsa.com<\/a><\/p>\n

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Systronics Inc.<\/strong>
PO Box 194030
San Juan
00919-4030
Puerto Rico<\/p>\n

Phone: +1 787 758 6800
Fax: +1 787 766 1033<\/p>\n

melvin.rios@systronics-pr.com<\/a>
www.systronics-pr.com<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\n

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EMEA<\/h5>

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EAGLE Documents GmbH
<\/strong>Lanterstr. 37a
46539 Dinslaken
Deutschland
Telefon: +49 (0) 2064 4295700
Fax: +49 (0) 2064 4295729 <\/p>\n

Markus Lindemann
Mobile: +49 (0)151 23078424
m.lindemann@eagle-documents.de<\/a>
www.eagle-documents.de<\/a><\/p>\n

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Efalia Ltd<\/strong>
Becket House
1 Lambeth Palace Road
London, SE1 7EU
United Kingdom<\/p>\n

Mark Woolley<\/span><\/span>
Phone: +44 1293 228580
info.uk@efalia.com<\/a>
www.efalia.com<\/a><\/p>\n

formerly
Spielberg Solutions Ltd<\/a><\/p>\n

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EFALIA<\/strong>
210 avenue Jean Jaur\u00e8s
69007 Lyon
France<\/p>\n

Phone: +33 472 51 77 55
contact@efalia.com<\/a>
www.efalia.com<\/a><\/p>\n

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Brick ICT B.V.<\/strong>
Vossenpassenweg 2C
4031KR INGEN
Netherlands<\/p>\n

Henk-Jan van Duijn
Phone: +31 85 822 5768
info@brick-ict.nl<\/a><\/p>\n

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Katlego Solutions
<\/strong>820 16th Road
Randjespark
Midrand
Johannesburg \/ Gauteng
South Africa<\/p>\n

Phone: +27 (0) 11 237 9888
Fax: +27 (0) 86 508 7512<\/p>\n

Andr\u00e9 Leach
Cell: +27 (0) 83 652 0616
andrel@katlegosolutions.co.za<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\n

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APAC<\/h5>

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Spielberg Solutions Australia Pty Ltd
<\/strong>Suite 34, Ground Floor
50 St. Georges Tce.
Perth WA 6000
Australia<\/p>\n

Phone: +61 1300 660 173<\/p>\n

Richard Allen
sales@spielbergsolutions.com.au<\/a>
www.spielbergsolutions.com.au<\/a><\/p>\n

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GSL Technology International Ltd<\/strong>
Unit A, 22\/F.<\/span>, Roxy Industrial Centre<\/span>
58\u201366 Tai Lin Pai Road<\/span>
Kwai Chung<\/span>
Hong Kong<\/p>\n

Phone: +852 24206233<\/span>\u200b
<\/span>Fax: +852 2485 2139<\/span>\u200b<\/span><\/p>\n

hkoffice@gsltech.com.hk<\/a>
<\/a><\/span>https:\/\/www.gsltech.com.hk\/<\/span><\/a>\u200b<\/span><\/p>\n

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Rincon India Solutions PVT. Ltd.<\/strong>
Mumbai Office
G-10\/206
Mahim Industrial Estate
Off Mori Road
Mahim
Mumbai \u2013 400016
India<\/p>\n

Phone: +91-93210 64487<\/p>\n

sales@rincon.co.in<\/a>
www.rincon.co.in<\/a><\/p>\n

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Rincon India Solutions PVT. Ltd.<\/strong>
Bengaluru Office
#2E, Alsa Glenridge
32, Langford Road
Bengaluru \u2013 560025
India<\/p>\n

Phone: +91-93210 64487<\/p>\n

sales@rincon.co.in<\/a>
www.rincon.co.in<\/a><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

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