{"id":238854,"date":"2026-08-12T14:28:36","date_gmt":"2026-08-12T12:28:36","guid":{"rendered":"https:\/\/efalia-ecm.com\/remote-support\/"},"modified":"2026-11-06T16:07:19","modified_gmt":"2026-11-06T15:07:19","slug":"remote-support","status":"publish","type":"page","link":"https:\/\/efalia-ecm.com\/de\/remote-support\/","title":{"rendered":"Remote Support"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\"><\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row et_animated\">\n<div class=\"et_pb_column_0 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><p>Remote Support<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_1 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><p><span>Remote Support ist die perfekte L\u00f6sung, wenn Sie umgehend Hilfe ben\u00f6tigen oder wenn es Probleme mit einer -Komponente gibt, die in einer Ihrer in- oder auch ausl\u00e4ndischen Niederlassungen installiert ist. Unsere Spezialisten l\u00f6sen die Probleme aus der Ferne, eine Internetanbindung gen\u00fcgt. <\/span><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_1 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_2 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_blurb_0 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_top et_pb_module et_flex_module\"><div class=\"et_pb_blurb_content et_flex_module\"><div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\"><\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><h4 class=\"et_pb_module_header\">Weltweiter Support \u00fcber das Internet<\/h4><\/div><\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_3 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_blurb_1 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_top et_pb_module et_flex_module\"><div class=\"et_pb_blurb_content et_flex_module\"><div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\"><\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><h4 class=\"et_pb_module_header\">Kostenfrei f\u00fcr Kunden mit Software Assurance<\/h4><\/div><\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_4 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_blurb_2 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_top et_pb_module et_flex_module\"><div class=\"et_pb_blurb_content et_flex_module\"><div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\"><\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><h4 class=\"et_pb_module_header\"> Keine Konfiguration-s\u00e4nderungen an PC oder Netzwerk notwendig<\/h4><\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_2 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_2 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_5 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><p>Remote Support ist f\u00fcr Sie kostenfrei, wenn Sie im Besitz einer g\u00fcltigen Software Assurance sind. Sie m\u00fcssen lediglich unser Support-Team kontaktieren und erhalten dann einen sechsstelligen PIN-Code. Dieser Code ist 20 Minuten oder f\u00fcr die Dauer einer Remotesitzung g\u00fcltig. Der Code erlaubt den Download eines speziellen Supportprogramms, mit dessen Hilfe unsere Spezialisten Ihr System aus der Ferne kontrollieren und gegebenenfalls konfigurieren k\u00f6nnen.   <\/p>\n<p>Der Remotezugriff ist auf praktisch allen Windows-PCs m\u00f6glich. Hierzu sind keine \u00c4nderungen an den Sicherheitseinstellungen des PCs oder gar der Netzwerk- und IT- Sicherheitsinfrastruktur notwendig. <\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper preset--module--divi-button--default_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-button--default\" href=\"https:\/\/get.teamviewer.com\/efalia_support\" target=\"_blank\"><span class=\"et-pb-parallax-content\">Verbinden<\/span><\/a><\/div>\n\n<div class=\"et_pb_tooltip_0 et_pb_tooltip et_pb_module et_flex_module\" role=\"tooltip\" aria-hidden=\"true\" id=\"et_pb_tooltip_divi\/tooltip-0\" data-et-tooltip-parent-id=\"divi\/column-5\" data-et-tooltip-placement=\"top\"><div class=\"et_pb_tooltip_inner\"><p>Setzen Sie sich einfach mit unserem Support-Team in Verbindung, um den Remote Support anzufordern.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_3 et_pb_section et_section_regular et_flex_section\"><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-238854","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/efalia-ecm.com\/de\/wp-json\/wp\/v2\/pages\/238854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/efalia-ecm.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/efalia-ecm.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/efalia-ecm.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/efalia-ecm.com\/de\/wp-json\/wp\/v2\/comments?post=238854"}],"version-history":[{"count":7,"href":"https:\/\/efalia-ecm.com\/de\/wp-json\/wp\/v2\/pages\/238854\/revisions"}],"predecessor-version":[{"id":239447,"href":"https:\/\/efalia-ecm.com\/de\/wp-json\/wp\/v2\/pages\/238854\/revisions\/239447"}],"wp:attachment":[{"href":"https:\/\/efalia-ecm.com\/de\/wp-json\/wp\/v2\/media?parent=238854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}