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Software Assurance

Our software assurance provides you peace of mind in the event of any problems. Our Spielberg software assurance support package has been specially designed to ensure you the best possible technical support after purchasing our software. Downtimes are minimised, and the efficiency gained by using our products is not put at risk.

With valid software assurance, regular updates and upgrades are available for all current versions, plus support hotline via authorised distributors, support call history and optional diagnosis via remote access.

Efalia ECM maintains support for older versions of the software until three years after discontinuation of the software.

For the following versions support was or will be discontinued. If you are considering updating to a current version of the software, we can offer favourable terms and conditions for this.

We announce the withdrawal of support for the FileDirector version 4.0 by the end of March/2027 and Efalia ECM version 4.1 by the end of March/2028.

Discontinued Efalia ECM versions

Efalia ECM version 4.1 from 04/2028

Discontinued FileDirector versions

FileDirector version 1
FileDirector version 1.5
FileDirector version 2.0
FileDirector version 2.5
FileDirector version 2.6
FileDirector version 2.7
FileDirector version 3.0
FileDirector version 3.1
FileDirector version 3.2
FileDirector version 3.5
FileDirector version 3.6
FileDirector version 3.7
FileDirector version 3.8 from 04/2026
FileDirector version 4.0 from 04/2027

Discontinued ScanFile versions

ScanFile version 2
ScanFile version 3
ScanFile version 4
ScanFile 2000 – version 5
ScanFile 2002 – version 6
ScanFile 2003 – version 7
ScanFile Version 8
ScanFile Version 9
ScanFile Version 10