Customer Care & Support
Our support team is committed to helping you get the most from your solutions. Whether you have questions about upgrades, updates, licensing, or technical issues, our experienced specialists are available to assist.
You can also access a variety of documentation and resources on our website for immediate support.
Download
Flyers
Manuals
Useful Information
Remote Support
World-wide support via the internet.
No charge for customer with software assurance.
No configuration changes required to pc or network.
Licensing
All Efalia products must be licensed in advance.
The type of licensing depends on the version of the software you intend to use.
Software Assurance
Software updates and upgrades.
Technical bulletin.
Support hotline via authorised specialist distributors.
Optional diagnosis via
remote support.
We're Here to Support You
Our support team comprises only of specialists to help you solving the issues quickly. We operate worldwide. Efalia maintains support for older software versions three years after the software is discontinued.
Location
Efalia GmbH
Obere Kaiserswerther Str. 17
47249 Duisburg
Telephone
+49 203 60 888 10
support.de@efalia.com
Local Contacts
Our regional support teams provide assistance tailored to your location and business needs. Select your region below to find the relevant contact details.
Americas
Active Data Systems
6209 E. Silver Maple Circle #3
Sioux Falls
SD 57110
USA
Phone: +1 605 335 5906
info@activedatasystems.com
www.activedatasystems.com
Binatek Inc.
7951 rue Vauban
Anjou, H1J 2V1
Quebec
Canada
Phone: +1 (800) 463-0178
resource@binatek.com
www.binatek.com
FROST, Inc.
World Trade Center
Apartado Postal 1222-0832
Panamá
Rep. de Panamá
Phone: +507 (214) 9797
Fax: +507 (214) 8788
sales@frostsa.com
www.frostsa.com
Systronics Inc.
PO Box 194030
San Juan
00919-4030
Puerto Rico
Phone: +1 787 758 6800
Fax: +1 787 766 1033
EMEA
EAGLE Documents GmbH
Lanterstr. 37a
46539 Dinslaken
Deutschland
Telefon: +49 (0) 2064 4295700
Fax: +49 (0) 2064 4295729
Markus Lindemann
Mobile: +49 (0)151 23078424
m.lindemann@eagle-documents.de
www.eagle-documents.de
Efalia Ltd
Becket House
1 Lambeth Palace Road
London, SE1 7EU
United Kingdom
Phone: +44 1293 228580
info.uk@efalia.com
www.efalia.com
formerly
Spielberg Solutions Ltd
EFALIA
210 avenue Jean Jaurès
69007 Lyon
France
Phone: +33 472 51 77 55
contact@efalia.com
www.efalia.com
Brick ICT B.V.
Vossenpassenweg 2C
4031KR INGEN
Netherlands
Henk-Jan van Duijn
Phone: +31 85 822 5768
info@brick-ict.nl
Katlego Solutions
820 16th Road
Randjespark
Midrand
Johannesburg / Gauteng
South Africa
Phone: +27 (0) 11 237 9888
Fax: +27 (0) 86 508 7512
André Leach
Cell: +27 (0) 83 652 0616
andrel@katlegosolutions.co.za
APAC
Spielberg Solutions Australia Pty Ltd
Suite 34, Ground Floor
50 St. Georges Tce.
Perth WA 6000
Australia
Phone: +61 1300 660 173
Richard Allen
sales@spielbergsolutions.com.au
www.spielbergsolutions.com.au
GSL Technology International Ltd
Unit A, 22/F., Roxy Industrial Centre
58–66 Tai Lin Pai Road
Kwai Chung
Hong Kong
Phone: +852 24206233
Fax: +852 2485 2139
hkoffice@gsltech.com.hk
https://www.gsltech.com.hk/
Rincon India Solutions PVT. Ltd.
Mumbai Office
G-10/206
Mahim Industrial Estate
Off Mori Road
Mahim
Mumbai – 400016
India
Phone: +91-93210 64487
sales@rincon.co.in
www.rincon.co.in
Rincon India Solutions PVT. Ltd.
Bengaluru Office
#2E, Alsa Glenridge
32, Langford Road
Bengaluru – 560025
India
Phone: +91-93210 64487